Last updated: 18.09.2026
This Privacy Policy explains how SIA "Kilen Baltic" collects, uses, stores and protects personal data provided by visitors and customers through our website and communication channels. We process personal data fairly, lawfully and transparently in accordance with the General Data Protection Regulation (GDPR) and the applicable laws of the Republic of Latvia.
SIA "Kilen Baltic"
Registration No.: 40103630583
Address: Paleju iela 8, Ikšķile, Ogres Municipality, Latvia, LV-5052
Email: info@kilenbaltic.lv
Telephone: +371 27 044 414
Our website uses cookies to provide its functionality, remember user preferences, analyse website usage and, where consent has been provided, support advertising and social media integrations. Cookies are small text files stored on your device when you visit our website.
Strictly necessary cookies: These cookies provide the website's essential functionality and security and store the user's cookie preferences. These cookies cannot be disabled.
Analytics cookies: With the user's prior consent, we may use Google Analytics to obtain aggregated information about website traffic, understand how visitors use the website and improve its operation.
Marketing and social media cookies: With the user's prior consent, we may use Meta Pixel, Meta Conversions API and other tools provided by Meta Platforms Ireland Limited to measure and personalise advertisements, create advertising audiences, measure conversions and provide Facebook, Instagram or WhatsApp functionality.
Analytics and marketing cookies are activated only after the user has provided consent, unless a particular technology does not store or access information on the user's device and another valid legal basis applies to the related processing. The user may change or withdraw their consent at any time by selecting the "Cookie Settings" link at the bottom of the website. Withdrawal of consent does not affect the lawfulness of processing carried out before consent was withdrawn.
With the user's consent, we may use Google Analytics and Meta technologies. Depending on the tool used, the processed data may include the IP address, device and browser information, cookie identifiers, actions performed on the website, interactions with advertisements and information about the stage of an enquiry or purchase process.
Where available, we use data-minimisation measures, IP-address anonymisation and other privacy-related settings. Information collected using analytics and advertising tools may be combined with information received when a user submits an enquiry, completes a Meta lead form or communicates with us through another channel, where legally permitted.
Data we may collect:
• Contact information, including name, email address and telephone number, when you contact us;
• Technical information, including IP address, browser type and device information;
• Cookie and similar technology data;
• Information submitted through Meta lead forms or other Meta applications;
• Facebook, Instagram or Meta app identifiers and information permitted by the user;
• WhatsApp profile name, telephone number, message content and attachments;
• Contact details collected at exhibitions when you visit our stand;
• Consultation notes recorded during meetings with customers;
• Project requirements and changes recorded in the MeisterTask system.
Purposes for which we use personal data:
• To identify and respond to your enquiries;
• To communicate with you through email, telephone, WhatsApp, Facebook, Instagram or other selected channels;
• To provide information about our products and services;
• To prepare quotations and provide consultations;
• To manage projects and provide customer service;
• To operate and improve the website;
• To analyse website usage and technical performance;
• To measure advertising effectiveness and conversions;
• To comply with legal obligations;
• To establish, exercise or defend legal claims.
We process personal data on one or more of the following legal bases:
• Consent — for analytics cookies, marketing cookies, certain advertising activities and communications where consent is required;
• Steps taken before entering into a contract and performance of a contract — when you request a quotation, consultation, product or service;
• Legitimate interests — for customer service, responding to enquiries, improving our services, ensuring security, preventing misuse and protecting our legal rights, provided that such interests are not overridden by your rights and freedoms;
• Legal obligations — where processing or retention is required by applicable law.
We retain personal data only for as long as necessary for the purposes for which it was collected, to comply with applicable laws, to fulfil contractual or warranty obligations and to establish, exercise or defend legal claims. The applicable retention period depends on the nature of the data and the purpose of processing.
The following general retention periods may apply:
• Active projects: for the duration of the project and, where applicable, for up to 10 years after completion to comply with warranty, liability, accounting or legal requirements;
• Completed projects: for up to 10 years where necessary for legal, contractual, warranty, accounting or liability purposes;
• Inactive customer enquiries: generally for up to 2 years after the last communication, unless a longer period is legally required or justified;
• Consultation records: generally for up to 3 years;
• Meta lead forms, Meta app enquiries and WhatsApp communications: for as long as necessary to respond to the enquiry, provide the requested service, manage the customer relationship or comply with legal requirements;
• Google Analytics data: according to the retention period configured in our Google Analytics account;
• Cookie preferences: generally for up to 12 months;
• Technical and security information: generally for up to 12 months, unless a longer period is required to investigate an incident or protect legal rights.
Data will be deleted or anonymised when it is no longer required, unless continued retention is necessary to comply with a legal obligation, perform a contract or protect legal claims.
Personal data may be disclosed to service providers only to the extent necessary to provide the relevant service:
• Meta Platforms Ireland Limited and other relevant Meta group companies — for Facebook, Instagram, Meta apps, Meta Pixel, Conversions API, advertising, lead forms and WhatsApp communication functionality;
• Google — for analytics services when the user has provided the required consent;
• IT, hosting and communication service providers — for maintaining our website, systems and communication channels;
• Professional advisers — where necessary for legal, accounting or compliance purposes;
• Public authorities and law-enforcement authorities — where disclosure is required by applicable law.
Service providers that process personal data on our behalf are required to process it only according to our instructions, apply appropriate security measures and comply with applicable data-protection requirements.
If a user interacts with our Meta app, Facebook or Instagram functionality, lead forms, authorisation functionality or other Meta services, we may receive information submitted by the user or information that the user has authorised Meta to provide.
Depending on the functionality and permissions selected by the user, this information may include the user's name, profile or user identifier, email address, telephone number, message content, advertisement or form identifier and other information submitted through Meta services.
We use this information to identify and respond to enquiries, communicate with users, provide requested information or services, prepare quotations, provide customer support and measure advertising results. We request only the Meta permissions and data reasonably necessary for the relevant functionality. We do not sell personal data received through Meta.
If a user communicates with us through WhatsApp, we may process the user's telephone number, WhatsApp profile name, message and attachment content, communication date and time and related technical information.
This information is used to respond to enquiries, provide consultations, prepare quotations, provide customer support, manage projects, take steps before entering into a contract or perform an existing contract.
WhatsApp services are provided by relevant Meta group companies. The use of WhatsApp is also subject to WhatsApp's own terms and privacy policy. Users should not send special-category personal data or other sensitive information through WhatsApp unless it is necessary and has been specifically requested.
A user may request deletion of personal data associated with our Meta app, Facebook, Instagram, Meta lead forms or WhatsApp communication by sending an email to info@kilenbaltic.lv with the subject "Meta Data Deletion Request".
The request should include sufficient information to identify the relevant account, enquiry or communication, such as the user's name, email address, telephone number or relevant Meta profile identifier. Users must not provide their Facebook, Instagram or WhatsApp password.
After verifying the identity of the requester and the scope of the request, we will delete or anonymise the relevant data unless continued retention is necessary to comply with a legal obligation, perform a contract, protect legal claims or exercise another lawful right. We will respond to the request without undue delay and generally within one month.
A user may also remove access granted to an app through their Facebook account under "Settings & privacy" → "Settings" → "Apps and websites". Removing app access may not automatically delete data previously provided to us. To request deletion of such data, the user must submit the deletion request described above.
Subject to the conditions and limitations established by applicable law, you may have the following rights:
• Right of access — to obtain information about whether and how we process your personal data;
• Right to rectification — to correct inaccurate or incomplete personal data;
• Right to erasure — to request deletion of personal data where there is no lawful reason to continue processing it;
• Right to restriction — to request restriction of personal-data processing in certain circumstances;
• Right to data portability — to receive certain personal data in a structured, commonly used and machine-readable format;
• Right to object — to object to processing based on legitimate interests or for direct-marketing purposes;
• Right to withdraw consent — to withdraw consent for analytics cookies, marketing cookies and consent-based communications at any time;
• Right to lodge a complaint — to submit a complaint to the competent data-protection supervisory authority.
Consent to analytics and marketing cookies may be changed or withdrawn through "Cookie Settings". Strictly necessary cookies that provide the website's essential functionality and security cannot be disabled.
We use appropriate technical and organisational security measures intended to protect personal data against unauthorised access, disclosure, alteration, loss or destruction. These measures may include:
• SSL encryption for data transmission;
• Regular security updates;
• Restricted access to personal data;
• Data backups;
• Data-minimisation measures;
• Privacy and security settings offered by our service providers.
No method of transmission or storage is completely secure. Although we take reasonable steps to protect personal data, absolute security cannot be guaranteed.
Some service providers used by us, including Meta and Google, may process or transfer personal data outside the European Economic Area. Where required, such transfers are protected using an applicable legal transfer mechanism, which may include an adequacy decision, standard contractual clauses or another safeguard permitted under applicable data-protection law.
Our website may contain links to third-party websites or services. We are not responsible for the content, security or privacy practices of those third parties. We recommend reviewing the privacy policy of each third-party website or service before providing personal information.
To exercise your data-protection rights or submit a question regarding the processing of personal data, please contact us:
• Email: info@kilenbaltic.lv
We may request additional information where reasonably necessary to verify your identity and protect personal data from unauthorised disclosure or deletion.
We will respond without undue delay and generally within one month. Where permitted by law, this period may be extended by up to two additional months due to the complexity or number of requests. If an extension is required, we will notify you.
If you believe that your rights have been violated, you have the right to submit a complaint to the Data State Inspectorate of Latvia.
The cost calculators available on our website are provided to help customers make preliminary cost estimates for our precast concrete products and construction solutions. These tools provide approximate estimates for planning purposes only.
SIA "Kilen Baltic" does not accept responsibility for consequences arising from the use of calculator results as the sole basis for final financial, technical or construction decisions without a detailed consultation with our specialists.
Customers who require an accurate quotation or detailed consultation regarding the specific requirements of their project should contact us directly.
We may update this Privacy Policy from time to time. The latest version will always be available on our website. We recommend reviewing this page periodically to remain informed about any changes.
SIA "Kilen Baltic" is committed to protecting your privacy and processing personal data in accordance with applicable data-protection requirements.
